Shipping policy

Shipping Policy

Thank you for shopping with Soxy. We are committed to delivering your orders quickly and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be delayed. Customers will be notified of any significant delays.

Shipping Rates and Delivery Times

Shipping charges are calculated at checkout based on the destination and shipping method selected.

Estimated delivery times:

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days (if available)
International Shipping: 7–21 business days, depending on destination and customs processing

Delivery times are estimates and are not guaranteed.

Shipping Destinations

Soxy currently ships to customers within the United States and select international locations. If shipping is unavailable to your location, you will be notified during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Soxy is not responsible for orders shipped to incorrect addresses provided by customers. Additional shipping fees may apply for reshipment.

Lost or Stolen Packages

Soxy is not responsible for lost, stolen, or delayed packages after they have been handed over to the shipping carrier. If your package is lost or damaged during transit, please contact the carrier directly. We will assist where possible.

International Duties and Taxes

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in the purchase price or shipping cost.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 7 days of delivery. Include your order number and photographs of any damaged items so we can investigate and resolve the issue.